Controls and Audits in Soft FM
Essential Tools to Ensure Service Quality
In facility management — and especially in Soft FM (cleaning, reception, waste management, catering, etc.) — controls and audits are essential for ensuring quality, contractual compliance, and user satisfaction.
Too often seen as a constraint, they are, in reality, powerful levers for continuous improvement when well-structured and integrated into an overall management approach.
Service quality in Soft Facility Management can no longer rely solely on impressions or informal feedback. To ensure services meet commitments and to guarantee user satisfaction, audits and controls must be structured, regular, and objective.
Why Conduct Audits in Soft FM?
The primary goal of a Soft FM audit or control is to verify that services delivered meet defined expectations, whether contractual (SLAs) or internal (quality standards, procedures, regulations).
These audits allow you to:
- Objectively assess quality by measuring concrete elements (cleanliness, punctuality, dress code, etc.).
- Identify discrepancies between planned services and the reality on the ground, enabling corrective action plans.
- Improve services by providing clear, structured feedback to providers or internal teams.
- Document performance, which is essential during contractual discussions or tendering processes.
- Enhance transparency and trust by establishing a shared evaluation framework for all parties.
Digital Tools for Quality Management in Soft FM
We have developed a comprehensive suite of modules accessible via the IPSO Mobile App (Android & iOS), enabling you to conduct various types of audits and quality controls directly in the field, efficiently and intuitively.
FLASH 2.0 – Cleaning Quality Control
The FLASH 2.0 module is specifically designed to carry out cleaning quality checks based on objective and standardized criteria, in compliance with European Standard EN 13549. Using a standardized evaluation grid, inspectors can rate each area or piece of equipment on precise criteria directly from a smartphone or tablet.
The Audit module allows you to create and manage custom questionnaires for all types of audits: technical, administrative, HACCP, ISO, internal checks, and more. This flexible tool adapts to your organization’s procedures and centralizes all audits within a single system.
CHECK – Monitoring Operational Tasks
The CHECK module facilitates the monitoring of task execution, especially low-frequency tasks (e.g., quarterly blind cleaning, annual fire extinguisher checks). Staff can validate tasks on-site, while managers have real-time oversight.
Safety Walk – Safety and Environment
With Safety Walk, teams can report safety or environmental risks (hazardous objects, missing signage, leaks, etc.), fostering a prevention culture by engaging all employees.
Bacterio – Bacteriological Monitoring
The Bactério module manages bacteriological control monitoring in sensitive environments (hospitals, collective kitchens, etc.). All data is recorded in the field and centralized for analysis.
Dust Suction – Textile Cleaning Quality Testing
The Dust Suction module tests the effectiveness of vacuum cleaning on textile surfaces, such as carpets, using a standardized method, providing a concrete performance indicator often overlooked in cleaning plans.
An Integrated, Mobile Approach
All these modules are accessible via the IPSO Mobile app. All these modules are accessible via the IPSO Mobile App, making audits and controls smoother, faster, and more reliable while minimizing administrative burden. Data is synchronized within the QUALIPSO Suite platform, enabling centralized monitoring, detailed reporting, and complete traceability.
With these tools, you transform audits into concrete, measurable actions, making Soft FM more professional, responsive, and transparent.
