PRIVACY STATEMENT

1.Data controller and data protection officer

1.1. In this privacy statement, QUALIPSO SRL and IPSOLUX IPSOLUX (hereinafter referred to as "QUALIPSO" or "we") explains how it your personal data in its capacity as "data controller" data controller". This privacy statement applies to the processing personal data of customers, potential customers (prospects) and individuals (prospects) and natural persons who contract with QUALIPSO in any other way in any other way as a user, purchaser or supplier. QUALIPSO has an establishment unit and can be contacted by e-mail at the address mentioned in point 7.4.

1.2 All information concerning an identified or identifiable or identifiable natural person is personal data. It information that can reasonably be linked to an individual to an individual.

1.3. The data protection delegate is: THEMIS-SECURITY Rue de l'Abbaye de l'Abbaye 5 à 4040 Herstal (Z.I. des Hauts Sarts) Tel: +32 4 378 32 30 Mail : info@themis-security.be Contact: ROBERT Philippe

2. The personal data we process

2.1. QUALIPSO may collect your personal data in several ways ways. We process the personal data you communicate to us when you enter into a contract with us, but also when you take part in an event or use our services and you directly or indirectly directly or indirectly communicate data to us or allow us to record data data about your interests, behavior and preferences (cookies) preferences (cookies).

Information you provide

2.2. If you make an inquiry to QUALIPSO, for example via the website, we require the following personal information personal information:

• a) Name, address, postal code ;
• b) E-mail address and other contact data ;
• c) Possibly other information relevant to your request, such as your request, such as your business, your e-mail address or other other additional options.

2.3 If you enter into a contract with QUALIPSO, we require, depending on the type of contract, product or service, the following personal information personal information:

• a) Name, address, postal code ;
• b) Contact details (telephone number and e-mail address);
• c) financial data (bank account, financing requests, quotes, invoices).
• d) data issued by utilities (company no.)

This personal data must be communicated directly to QUALIPSO. If you do not provide us with the "mandatory" information "(which differ according to the type of contract), we may not be able to provide the service be unable to provide the requested service and conclude the contract.

Information about your use of our services and/or products

2.4. If you use QUALIPSO's services or enter into a contract with us enter into a contract with us, we process data such as :

• a) data relating to your machine, e.g. MAC address, IP address or other ;
• b) your communication preferences and settings ;
• c) data that we link to certain profiles that we compile of you based on your consumption behaviour (for example : the frequency with which you visit our site or request a service) service);
• d) browsing behavior, determined on the basis of our own observations or our own observations or cookies (see also article 6 of this privacy statement);
• e) the results of customer satisfaction surveys;
• f) data concerning your use of the services we offer.

3. Foundations and legitimate interests 

We process personal data on the following legal grounds:

• a) Consent: by using the services offered on *qualipso.be, you accept this policy and the terms and conditions contained herein.
• b) Performance of a contract concluded with you or pre-contractual measures
• c) Legal obligation (tax, etc...)
• d) Carrying out a mission of public interest
• e) Legitimate interest of QUALIPSO or a third party

We process personal data for legitimate purposes when we use your data to provide services and related content related products and services, to communicate with you and for advertising you and for advertising or marketing purposes in connection with products or services you have purchased in the past. Our legitimate interests include, for example: marketing and advertising in connection with products or services you have purchased in the past, communications, IT security, research and analysis of our own products or services or services, corporate management, legal affairs, internal management and sharing with our affiliates.

4. The purposes for which we process personal data

4.1 QUALIPSO processes personal data for the purposes mentioned below:

• a) maintain customer relations (including the maintenance of a direct between QUALIPSO, members of the approved network, service partners and financial service partners and related financial service providers, including service providers, including the performance of a contract and the pursuit of legitimate interests).
• b) process and administer orders (including billing) to respond to your request and/or prepare or perform a contract;
• c) provide customer service, fulfill warranty and service partner obligations and service partner obligations, handle complaints and requests, respond to your requests, respond to your inquiries and fulfill contracts, or for legitimate legitimate interests;
• d) proactively contact customers in the event of defects or malfunctions defects or malfunctions, or to schedule service appointments, perform appointments, to perform a contract or for legitimate interests;
• e) to carry out or coordinate any recall actions required by legitimate interests or legal obligations;
• f) conduct market research to improve our operations, brands, services and our brands, services and products, and to identify customers' wishes legitimate interests;
• g) meet legal obligations, settle disputes and enforce our rights;
• h) to improve the quality of data by means of address and zip code control, in accordance with our legitimate interests;
• i) to link and analyze cookies from our websites to customer data we know. We do this in order to tailor the content of our communication as closely as possible to your personal preferences, in pursuit of our legitimate interests.

5. Third parties involved in treatment

5.1. In some cases, QUALIPSO shares personal data with third parties, who are independent "data controllers" data controllers". We explain below when this is the case and why why. QUALIPSO may share data with :

• a) service partners of QUALIPSO's distribution network, for the performance of a contract or the pursuit of legitimate interests ;
• b) third parties to whom we are legally obliged or authorized to provide data;
• c) third parties, if we suspect a violation of the rights of third parties criminal offences or abuse, if they have a legitimate interest or if they are or if they are public authorities. This may also include authorities such as the police, public prosecutors, etc;
• d) parties who assist QUALIPSO with its services and who are not personal data (accountants and legal advisors, for example), for the legal advisors, for example), for the pursuit of its legitimate legitimate interests;
• e) (Potential) buyers or investors, for legitimate economic and commercial purposes (such as the sale of business activities or or reorganization);
• f) parties assisting QUALIPSO in the development of its (direct) marketing activities in pursuit of its legitimate interests legitimate interests.

5.2. The communication of personal data to the third parties above will only take place if authorized on the basis of applicable laws and applicable laws and regulations.

5.3. QUALIPSO. Also uses third-party services that act as "subcontractors as "subcontractors" (for example, providers of hosting services providers, certain software providers, mobility service providers or parties or parties who organize or execute actions or surveys for QUALIPSO actions or surveys for QUALIPSO). QUALIPSO is obliged to conclude a subcontracting agreement which stipulates that they will only only process personal data in accordance with QUALIPSO's instructions and under QUALIPSO's control.

5.4. At present, we do not store personal data outside the outside the European Union. Should personal data be deliberately be deliberately transferred outside the European Union, we will take additional additional safeguards such as, for example, entering into a standard the conclusion of an EU standard contract.

5.5. Our websites may contain references and/or hyperlinks to one or more hyperlinks to one or more third-party websites. QUALIPSO is not responsible for the way in which these third parties handle personal data personal data. We recommend that you read the privacy statements of these websites to find out how they process your personal data they process your personal data.

6. Marketing, profiling and cookies

6.1. In addition, we and third parties automatically collect certain information about your activity history on our intenet site and on third-party applications using automated means, such as cookies, in accordance with the preferences you have provided. Via certain cookies and similar technologies, unique cookie IDs or other cookie IDs or other identifiers are assigned or collected data may be collected while you use the website or applications applications or when they are running in the background running in the background on your machine. We may combine it with other information information about you or your machine, such as an iP address. If we need your permission to do this, we will ask you before proceeding with this processing.

6.2. We invite you to read our Cookie Statement for more information more information about the cookies and similar technologies and how to configure your preferences.

7. Your rights, including your right to object

7.1. You have the right to know what personal data we have stored about you about you and to whom we have disclosed your personal data personal data.

7.2. In addition, you have the right to ask us, in compliance with applicable legislation, to correct, update or delete your personal data personal data, restrict the processing of your personal data or provide you or to provide you with your personal data in a structured, machine-readable format for transmission to another company other company.

7.3. We are obliged to draw your attention to your absolute right to object to direct marketing and to your right to object to any to object to any processing, including profiling, carried out the pursuit of QUALIPSO's or a third party's legitimate interests; and to lodge a complaint with a data protection authority. In Belgium, this is the Data Protection Authority (DPA), referred to as the Data Control Authority Luxembourg, it is the Commission Nationale de Protection des Data (CNPD), designated as the data control authority.

7.4. The rights of access, rectification, limitation of processing erasure or portability of your data, as well as the right to withdraw can be exercised free of charge by e-mail, form, telephone or post to the following addresses or numbers;

E-mail	info@qualipso.be mail@ipsolux.lu
Form via the website	https://www.qualipso.be https://www.ipsolux.be
Phone	+32 02/ 351.44.92 +352 20 60 04 42
Mail	QUALIPSO SRL Rue André Dumont 9 boîte 91435 Mont-Saint-Guibert   IPSOLUX SARL Rue Wurth-Paquet, 15 L-2737 Luxembourg

 

8. Security

8.1. We have taken appropriate technical and organisational measures measures to protect your personal data against unauthorized unauthorized or unlawful processing.

8.2. If you have the impression that your data is not properly secure or if you have evidence of improper or irregular use of your improper or irregular use of your personal data, please contact our customer service department at the following e-mail address mentioned in point 7.4 above.

9. Duration of storage We keep personal data personal data only for as long as is necessary for the purposes for which for the purposes for which it was obtained, unless we are legally required to retain personal data for a longer period or if it appears necessary for the management of a possible dispute.

10. Modification

10.1. We reserve the right to unilaterally amend or supplement this this privacy statement. We will as far as possible of any changes. We advise you to consult our privacy statement periodically privacy statement.

10.2. This privacy statement was last updated on October 16, 2019.

11. Contact/questions

11.1. If you have any questions or comments about this privacy statement and/or the processing of personal data you can contact us at the addresses or numbers mentioned in point 7.4 above.