Professional ethics and attitude
Professional secrecy, privacy, respecting commitments, mutual respect
Duration
Half a day.
Numéro agrément:
Wallonie : E1041
Bruxelles : E1658/B
Audience:
Domestic assistants on service vouchers.
Prerequisites:
No prerequisites
Target skills:
Interpersonal and communication skills.
Proficiency in the various aspects of communication.
Teaching method:
Methodological input 35%
Practical work 30%
Reflection, discussions and debates based on the experiences of the trainees and the trainer 35%
Program:
- Definition of ethics.
- The main principles.
- Professional rules.
- Customer relationship management.
- Compliance with health and safety rules.
- Legal and contractual aspects.
- Personal and professional ethics.
- Authorised tasks.
- The keys to a positive professional attitude.
- Focus on communication.
- Role plays and group analysis.
Professional ethics and attitude
Professional secrecy, privacy, respecting commitments, mutual respect
I am interested in this training course.