Communication and domestic assistance
Understanding and meeting customer expectations. Effective communication in the profession.
Half a day.
Approval number:
Wallonia: E10346
Brussels: E1593/B
Understanding the challenges of communication.
Express yourself appropriately and effectively in a professional setting.
Domestic assistants on service vouchers.
No prerequisites
Interpersonal and communication skills.
Proficiency in the various aspects of communication.
Methodological input 35%
Practical work 30%
Reflection, discussions and debates based on the experiences of the trainees and the trainer 35%
Communication theory.
Practical role-play exercises.
The rules of communication.
Professional and ethical attitudes.
Communicating well: the key to good relationships with customers, colleagues and employers.
Communication and domestic assistance
Understanding and meeting customer expectations. Effective communication in the profession.