Site and quality management
Implementing an efficient work structure and self-monitoring. Quality and inspection criteria.
1 day of training included in a 7-day course
Les apprenants qui auront suivis ce cycle de formations, seront capables d’affronter positivement la plupart des problèmes rencontrés à la fonction d’« Inspecteur ». Cela au sens le plus large, à savoir : les aspects techniques, humains, de communication et de gestion.
Cette formation est multiple, car la fonction d’inspecteur l’est également : le savoir-faire (les connaissances théoriques et pratiques) et le savoir-être (professionnalisme, empathie, leadership, communication à différents niveaux…).
Future inspectors, or inspectors with previous experience, team leaders, specialists.
Basic training
After completing the course, learners will be able to implement an analysis/reflection process to respond correctly to a cleaning request or problem. Become proficient in the application of special techniques depending on the materials.
Ils sauront agir en connaissance de cause et construire un réseau de connaissances qui pourront les aider.
Methodological input 35%
Practical work 50%
Reflection, discussions and debates based on the experiences of the trainees and the trainer 15%
Cette formation s'articule autour de quatre thèmes distincts qui ensemble forment un « tout ». Ce cycle de formations met également en avant les aspects pratiques du métier.
Day 6: Site and quality management in 2015
o Quality: a contract based on resources or on a performance obligation?
o Defining customer expectations
o How can I organise my work according to resources or using results as objectives?
o Site management: day labourers and periodicals, low-frequency work, etc.
o How to evaluate the results obtained in relation to the initial objectives: quality management tools: quality criteria and self-monitoring.
o Administrative management of a site
o Exercise and practical application.
Site and quality management
Implementing an efficient work structure and self-monitoring. Quality and inspection criteria.