Relationships with customers and colleagues
The essentials for positive professional relationships
Half a day.
Understanding the challenges of communication.
Express yourself appropriately and effectively in a professional setting.
Cleaning staff.
No prerequisites
Interpersonal and communication skills.
Proficiency in the various aspects of communication.
Methodological input 35%
Practical work 30%
Reflection, discussions and debates based on the experiences of the trainees and the trainer 35%
Communication theory.
Practical role-play exercises.
The rules of communication.
Professional and ethical attitudes.
Communicating well: the key to good relationships with customers, colleagues and employers.
Relationships with customers and colleagues
The essentials for positive professional relationships