Implementing basic tools to enable learners to positively grow in their role as team leaders.

Developing the technical and interpersonal skills needed to manage a cleaning team

Duration

Objective:

Relationship objectives:

Developing leadership

Improving communication

Managing conflict

Strategic objectives:

Improving customer satisfaction

Encouraging staff to develop their skills

Audience:

Future inspectors, or inspectors with previous experience, team leaders, specialists.

Prerequisites:

Basic training

Compétences visées:

1. Technical skills for operational management:

Planning and organisation of tasks, supervision of working methods, managing equipment and resources, resolving technical problems

2. Interpersonal skills for team management:

Leadership and motivation, effective communication, conflict management

Developing staff skills

3. Strategic skills:

Managing priorities, customer relationships, compliance with standards and regulations

Teaching method:

Methodological input 35%

Practical work 50%

Reflection, discussions and debates based on the experiences of the trainees and the trainer 15%

Developing the technical and interpersonal skills needed to manage a cleaning team

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