Professional ethics and attitude

Professional secrecy, privacy, respecting commitments, mutual respect

Duration

Half a day.

Audience:

Domestic assistants on service vouchers.

Prerequisites:

No prerequisites

Compétences visées:

Interpersonal and communication skills.

Proficiency in the various aspects of communication.

Teaching method:

Methodological input 35%

Practical work 30%

Reflection, discussions and debates based on the experiences of the trainees and the trainer 35%

Program:

Definition of ethics.
The main principles.
Professional rules.
- Customer relationship management.
- Compliance with health and safety rules.
- Legal and contractual aspects.
- Personal and professional ethics.
Authorised tasks.
The keys to a positive professional attitude.
Focus on communication.
Role plays and group analysis.

Professional secrecy, privacy, respecting commitments, mutual respect

Cette formation m'intéresse

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